Klimahouse Business Match 2022 - Digital Edition

27 January 2022 - 28 January 2022

Bolzano, Italy

Frequently Asked Questions

PROFILE

What do I do if I forget my password?

Click Login in the upper right corner of the event website

Click the "Forgot password?" link

Enter the email address you used to register for the event

Click the Reset Password button

You will receive an email with a "Reset Password" button

Click the button and enter your new password in the "New Password field"

Repeat the new password in the "Repeat Password" field and click Reset Password button

Please check your spam and/or promotions inbox in case you did not receive the password reset email!

How do I change my password?

Log in using your email address and your password

Go to Account Settings in your Dashboard, under your profile picture

Go to the "Change password" section

Type the old password in the "Old Password" field and the new password in the "New Password" field

Repeat the new password in the "Repeat Password" field and save

Please check your spam and/or promotions inbox in case you did not receive the password reset email!

How do I change my email address?

Log in using your email address and your password

Go to Account Settings in your Dashboard, under your profile picture

Enter the new email address in the Account email address field. Please note that you cannot change your email address to one that already exists in our system!

Click on Update Email Address

Wait for the confirmation email in your inbox and then confirm it

How do I change my time zone?

Click the Edit my profile button in your Dashboard

Select a time zone from the dropdown menu in the "Personal Information" section

Make sure you set your time zone correctly because the agenda and your meetings will be displayed according to the time zone you have selected

Why is my profile not activated yet?

If you see a message saying "Your profile is waiting to be activated" when you log in, it means that the event organizers have not done so yet

If you believe your profile should have been activated already, please check the Contacts page and let the event organizers know

1:1 MEETINGS

How can I share my screen during 1:1 meetings?

Click the Screen Sharing icon

right next to the camera icon

Choose what to share (your entire screen, a window, or just one browser tab)

After you have selected, click the Share button

Please note that if you share your screen while playing a video, the other participant(s) will not hear the sound unless it's coming from your PC/laptop and is loud enough for your microphone to pick it up.

Can I invite a third person to my 1:1 meeting?

You can invite other people, such as your colleagues, to join the meeting

To do so, go to your Meetings page and click the Invite guests button that is visible in all your upcoming meetings

A pop-up window will appear with a direct link you can send to anyone you want

When that person clicks on the link, they will be redirected directly to the online 1:1 meeting. The person does not have to be registered for the event or have a b2match profile to join the online meeting this way

You can access the invitation link even if you have already started the meeting by clicking the Invite guest icon

in the bottom left corner of your screen

Please do not share your login information with your colleagues if you want them to join your meeting. If two people are logged in to the same profile and join the online meeting, one of them will be kicked out. Always use the direct link to invite other people.

Why can't I request meetings with some participants?

Participants available for meeting requests are indicated with the Request meeting button. If the button is gray:

You may not have registered for any 1:1 meetings sessions. Please make yourself available for 1:1 meetings sessions via Agenda or Availability!

The participant you want to meet might not have registered for any 1:1 meetings sessions

Booking rules applied by the event organizer might not allow booking specific participant groups, e.g. no meetings among Sellers & Sellers; Start-ups can’t send meetings requests to Investors, etc.

You might not have any common overlapping 1:1 meetings sessions. Please sign-up for some additional 1:1 meetings sessions via Agenda or Availability!

AGENDA

How do I add sessions to my agenda?

To add sessions to your agenda, you first have to go to the Event Agenda where you can see the available sessions. Click on the session to see the description if there is one

When you see a session you want to attend, click the Add button. If you do not see the Add button, it is possible that you are not logged in to your profile or that the event has registration rules which prevent certain participants to attend the session

The session will now be visible in My Agenda

How can I join an online session?

Click the Join Online Session button to be redirected to the online video conferencing tool. If you do not see this button, it is possible that you are not logged into your profile, or that you did not add this session to your attendance

If the button is still grey, it means that the session has not started yet. The button will become green and clickable 5 minutes before the session starts

MARKETPLACE

How to create a Marketplace item?

To add a Marketplace Item go to your Dashboard or the My Opportunities sector in the Marketplace

Select the type of Marketplace Item you want to upload. Depending on the event, the available options may include Product, Service, Partnership, Project Cooperation, Investment, Expertise, or Request

Enter the title and description of your Marketplace item

Select one or more classifiers. Depending on the event, the available options may include Market Application Keywords, Type of Service, Project Stage, Expertize Fields, Investment, Expertise, What are you looking for?, etc.

Click the Save button in the lower right corner

How can I add files to my Marketplace item?

TO ADD AN IMAGE:

Click the Add image button,
Select an image from your device,
If you want, you can add more images and when you're done, click Save,
The supported image formats include: .jpg, .jpeg, .gif and .png

TO ADD A FILE:

Click the Select file button,
Select a file from your device,
Enter a name for the file (the file you upload will be displayed as a link, and when clicked, it will open in a separate browser tab),
Click the Add file button and then Save,
The supported file formats include: .pdf, .doc, .docx, .xls, and .xlsx

TO ADD A YOUTUBE VIDEO

Enter the video title,
Paste the YouTube link,
Click the Add video button and then Save,
The video will appear as an embedded mini player and other participants will be able to watch it directly on the Marketplace Item

Registration

Closed since 26 January 2022

Location

Bolzano, Italy

Organised by

FAQ

Frequently Asked Questions